Cancellation policy

Cancellation Policy

Plans change — here's how order cancellations work at Maisie London.

Cancellation window Within 24 hours of ordering
Already dispatched? Use our Return & Refund Policy
Support support@maisielondon.com

How to Cancel

To cancel or amend your order, email us at support@maisielondon.com within 24 hours of placing it, quoting your order number. We'll confirm by email once your cancellation has been processed.

Once Your Order Is Being Processed

Once an order has entered processing or has already been dispatched, we're no longer able to cancel or amend it. If you no longer want the item once it arrives, you can return it under our 14-day Return & Refund Policy.

Need Help?

If you're unsure whether your order can still be cancelled, just get in touch and we'll check for you: support@maisielondon.com