Everything you need to know about ordering, shipping and returns. Can't find your answer? Get in touch — we're happy to help.
Our typical delivery times range from 4 to 11 business days, made up of two phases:
Yes, you can track your order at any time using our tracking page (see the top menu).
We currently deliver to the United Kingdom. If we are unable to deliver to your address, we will notify you and offer an alternative solution or a refund.
If you're not satisfied with your purchase, you may return the item in its original condition within 14 days of delivery. Please include the tracking number and contact our customer service team to register your return.
Please contact our support team as soon as possible with your order number, a description of the issue, and photo documentation. We'll let you know the next steps for returning the defective item.
Unfortunately, we do not offer direct exchanges. We recommend returning the item and placing a new order for the product you'd like instead.
Yes, we use secure payment processors to protect your payment information. We do not share your data with third parties without your consent.
You can reach our customer service team by email at support@maisielondon.com. We usually respond within 2 hours on business days.
If your order hasn't been packed yet, you can change or cancel it by emailing us. If it has already been shipped, please wait until you receive the item and return it in line with our return policy.
